1820 Concierge
Not everything can be googled. The 1820 Concierge helps on the phone — with orders, technology and official procedures.
Personal help in everyday life
Our advisers support you with everyday questions and tasks – personally, clearly and step by step. On the phone we go at your pace and explain exactly what you want to know.
Even when things get a little more complicated
Online orders, forms, returns or booking appointments: we help you find the right way and carry out each step with confidence.
Directly reachable
You can reach 1820 Concierge directly on 0900 18 20 20 or via 1820 with a transfer. Both routes lead straight to our Concierge team.
What we help with
Sometimes all that is missing is a small pointer to move forward. Perhaps an order will not go through in an online shop, a form is unclear, an appointment needs to be booked online, or a setting on the computer cannot be found. 1820 Concierge supports you personally on the phone. Our advisers explain the next steps clearly and guide you through the solution – without complicated jargon and without time pressure.
Personal support in a digital world
More and more services and everyday tasks are now handled online. That is convenient – but not always self-explanatory. This is exactly where 1820 Concierge comes in: instead of having to fight your way through websites, menus or forms alone, you get personal support from a real person. You tell us what it is about, and we help you take the next step.
We are here for you
Call 1820 Directory Enquiries for phone numbers, addresses and opening hours, or use 1820 Concierge for information and personal support with everyday questions and tasks. More about 1820 Concierge
1820 / 0900 18 20 20: CHF 1.99 per call per minute